Terms and Conditions

Return Policy

Last Updated: April 19 2025

At  +64800379378, we are committed to customer satisfaction. If you are not satisfied with our products or services, we are happy to help with refunds or exchanges. This Return Policy describes the conditions and procedures for refund requests.

1. Requirements for Refunds

To receive a refund, you must request it within the specified period from the date of purchase and meet the following conditions:

  • The product or service must be in its original condition.
  • You must provide proof of purchase such as a receipt or order number.
  • You must have attempted to resolve the issue with our support team.

2. Refund Process

To request a refund:

  1. Contact our support team via email or phone.
  2. Provide your order details and the reason for the refund request.
  3. Submit the required documentation such as receipts or screenshots.

Our team will review your request and inform you of the outcome within 7 business days.

3. Partial Refunds

In certain cases, we may grant partial refunds:

  • If the product has been partially used or damaged.
  • For items with special offers or discount promotions.

4. Exceptions

No refunds will be granted in the following cases:

  • Digital products that have already been downloaded or accessed.
  • Personalized or custom-made orders.
  • Items purchased during final sales or clearance sales.

5. Refund Method

Upon approval, the refund will be processed as follows:

  • The refund will be issued to the original payment method.
  • Processing may take 7-10 business days.
  • We are not responsible for delays caused by your bank or credit card provider.

6. Exchange Policy

If you wish to exchange a product or service:

  1. Contact our support team with your order details.
  2. State the reason for the exchange.
  3. Our team will guide you through the exchange process.

7. Contact

For questions or assistance with refunds or exchanges, you can contact us at any time:

  • Email: slotspectacle.com
  • Phone:  +64800379378
  • Address: 63 Cranford Street, St Albans, Christchurch 8014, New Zealand